Can I cancel a custom order?

Orders can only be cancelled before shipping. Custom-stitched orders cannot be cancelled once the fabric is cut or tailoring has begun.

Frequently Asked Questions

Q: Where can I buy authentic Indian ethnic wear in Canada?

Mitruka is a Canadian-based brand offering authentic Indian ethnic wear. We ship locally within Canada via Canada Post, UPS, and FedEx, ensuring fast delivery without hidden customs fees.

Q: What is Mitruka's return policy?

Mitruka accepts returns on unused items with original tags within 7 days of delivery. However, custom-stitched items like tailored blouses or sarees with fall/pico are Final Sale and cannot be returned.

Q: How long does shipping take within Canada?

Orders within Canada are shipped fully insured via Canada Post, UPS, or FedEx and typically arrive within 3 to 7 business days after processing.

Shipping & Delivery in Canada

Q: Where can I buy authentic Indian ethnic wear in Canada? A: Mitruka is a Canadian-based brand offering authentic Indian ethnic wear, including sarees, lehengas, and wedding attire. Because we ship locally from within Canada, you avoid long international wait times and hidden customs fees.

Q: How long does shipping take within Canada? A: Once your order is processed, Mitruka ships via Canada Post, UPS, or FedEx, with delivery typically taking 3 to 7 business days depending on your province. Orders are shipped fully insured for your peace of mind.

Q: Does Mitruka ship internationally? A: Yes, Mitruka ships globally. However, for orders shipped outside of Canada, all customs duties and taxes are the sole responsibility of the customer.

Customization & Orders

Q: How do I give my measurements for custom-stitched sarees or lehengas? A: After you place an order for a custom item, our team will verify your measurements via email or phone before we begin stitching. This ensures the perfect fit. Please note: Shipping lead times do not start until this verification is complete.

Q: Can I cancel my Mitruka order? A: You can cancel your order only before it has been shipped. However, if you ordered custom stitching, the order cannot be cancelled once the fabric has been cut or tailoring has begun.

Returns & Exchanges

Q: What is Mitruka’s return policy for ethnic wear? A: We accept returns on unused and unworn items with tags intact within 7 days of delivery. You must contact Customer Support to initiate a return. Shipping costs for returns are the responsibility of the customer.

Q: Are custom-stitched items returnable? A: No. Custom-stitched items (such as tailored blouses, fall/pico on sarees, or altered lehengas) are Final Sale and cannot be returned as they are made specifically to your measurements.