Privacy Policy
At Mitruka, we value the trust you place in us. We insist upon the highest standards for secure transactions and customer information privacy.
Information We Collect
We collect personal information such as your name, shipping address, email address, phone number, and payment details when you place an order. Crucially for our custom services: We may also collect specific body measurements and garment preferences to ensure your traditional wear fits perfectly. This data is used strictly for tailoring purposes.
How We Use Your Information
-
To process and fulfill your order, including sending emails to confirm your order status and shipment.
-
To contact you regarding measurement verification for custom-stitched items.
-
To communicate with you regarding returns, exchanges, or customer service queries.
-
To send you information about new arrivals, sales, and exclusive promo codes (only if you have opted in).
Data Security
We use trusted third-party payment gateways to process your payments. Mitruka does not store your credit card or banking information on our servers. All transaction details are encrypted and secure.
Sharing of Information
We do not sell or rent your personal information to third parties. We share necessary information (Name, Address, Phone Number) only with our logistics partners (e.g., Canada Post, FedEx, UPS) to ensure the delivery of your order.
Cookies
Our website uses "cookies" to enhance your shopping experience, such as remembering items in your shopping cart and analyzing site traffic to improve our services. You can choose to disable cookies in your browser settings, though this may affect your ability to use certain features of the site.